28 days ago
Times of India
Speaking at a virtual press conference, Wilson said the airline had reviewed its liquor service policy following the urination case in which a drunk passenger onboard a New York to Delhi flight on November 26, 2022, allegedly relieved himself on an elderly woman flyer.
He said that while AI’s policy was in line with that of other airlines, it has now “strengthened a little bit about how to recognise the signs of intoxication”. “The new policy has a little bit more education on what to do in such circumstances. What has changed (post the urination case) in a large respect is the practice of reporting and acting on when intoxication is detected,” he said. “Almost every day there is an instance of someone drinking their own liquor before they get on board the aircraft or smuggling their own duty-free liquor on board and consuming it surreptitiously. This is being reported more often and we’re taking stronger action when that happens,” he said.
Wilson said that when such cases happen, the people that are most insulted are the crew members. “In many instances, crew members are threatened when they ask people to stop imbibing their own alcohol or when passengers are refused [alcohol] service. In some cases, it progresses to the point where the crew is threatened or even actually assaulted,” he said.
Mumbai/Delhi: Instances of inebriated flyers getting unruly has gone up post the pandemic, and the Air India (AI) cabin crew have to deal with a drunk passenger almost on a daily basis, said the airline CEO and MD Campbell Wilson on Monday. However, AI has reviewed its policy to better identify and report cases of intoxicated passengers.Speaking at a virtual press conference, Wilson said the airline had reviewed its liquor service policy following the urination case in which a drunk passenger onboard a New York to Delhi flight on November 26, 2022, allegedly relieved himself on an elderly woman flyer.He said that while AI’s policy was in line with that of other airlines, it has now “strengthened a little bit about how to recognise the signs of intoxication”. “The new policy has a little bit more education on what to do in such circumstances. What has changed (post the urination case) in a large respect is the practice of reporting and acting on when intoxication is detected,” he said. “Almost every day there is an instance of someone drinking their own liquor before they get on board the aircraft or smuggling their own duty-free liquor on board and consuming it surreptitiously. This is being reported more often and we’re taking stronger action when that happens,” he said.Wilson said that when such cases happen, the people that are most insulted are the crew members. “In many instances, crew members are threatened when they ask people to stop imbibing their own alcohol or when passengers are refused [alcohol] service. In some cases, it progresses to the point where the crew is threatened or even actually assaulted,” he said.
Continue reading...
